Privacy Policy
Our Privacy Promise
We will always do our best to protect your privacy and keep things simple. We will be transparent about the data we collect and how we use it.
Our privacy policy
Our business is governed by the European Data Protection Act, in particular the European Union's General Data Protection Regulations
Our Data Protection Officer
If you have any questions about how Igamingpartners.com uses your Personal Information, or if you wish to submit an access request or file a request to exercise any of your rights, you may contact our Data Protection Officer by sending an email to [email protected].
The information we get from you
You can use the Igamingpartners.com Website without providing us with your Personal Information, although, as explained below, we will collect certain information from the device you use. Of course, if you contact us, we will retain your contact details and details of your query.
And if you register with us we will collect all the information you will provide.
The information we get from your device
We collect information from the devices you use to access Igamingpartners.com, such as IP address (a number that identifies a specific device on the Internet and is needed by your device to communicate with websites), hardware model, operating system and version, software, user agent, device information, preferred language, serial number, device motion control information, mobile network information and location data.
We collect web server log files which may include information such as access dates and times, the features or pages you visit, application or web site crashes and other system activity, the third party site or service you used immediately before you came to our web site and the URL you access immediately after leaving our website.
Offering our products and services
We use your personal information to be able to offer you our products and services, answer your questions and provide you with the best possible customer service. We use technical information about your device, such as operating system, browser version and location to present you with the most appropriate version of our website and to make it work properly and securely.
Like most organizations, we share your information with outside organizations working for us in order to be able to offer our products and services.
Privacy Rights: Can I refuse to have my data used in this way?
This category covers anything essential for us to be able to provide you with the service(s) you use or subscribe to. If you do not wish your data to be used in this way, you have the option not to use our website.
Meeting our obligations: Legal and regulatory requirements
Igamingpartners.com must comply with a variety of legal and regulatory requirements, some of which involve the use of personal information and may include time limits for which we must retain such information.
We are also subject to legal and regulatory requirements relating to other aspects of our business, such as complaint handling or advertising and marketing. Some of these also involve the use of your personal information or the setting of time limits for retaining it.
Privacy Rights: Can I refuse to have my personal information used in this way?
This category covers activities that we are required to do in order to provide our products and services in a lawful, responsible manner that complies with the requirements of our regulators, while protecting our customers and our business. If you do not wish your data to be used in this way, you have the option not to use our website
Managing our business effectively
We do certain things to help us function as a business organization. We have a genuine interest in conducting these activities and, where they involve the use of your personal information, we ensure that we use it in a way that minimises any impact on your privacy.
In Europe, data protection law gives you the "right to object" to such activities if your right to privacy outweighs our legitimate business interest in carrying them out. You can always exercise this right, but as we explain in more detail below, activities in this category are essential to our business. In short, if you wish to exercise this right, it generally means that you must stop using our website.
Please read this section carefully and make sure you are satisfied with it before providing us with your personal information.
Business Opportunities
We conduct baseline analysis to help us understand how, when, where and why our clients use our services, as well as our company's performance. This helps us monitor and plan for everything from the effectiveness of our advertising to ensuring we have enough staff available to handle requests during peak hours. It also gives us a much clearer picture of our partners, the demographic groups they belong to (e.g. age group, gender, location, etc.) and the products and services they use, which helps us develop better features, products and services. We conduct this analysis in a way that does not identify customers as individuals, so there is no impact on an individual's privacy.
Privacy Rights: Can I object?
Like any business, we need to closely monitor the performance of our business and whether we are meeting the needs of our partners. Because we take care to do so in a way that does not identify you as an individual, there is no impact on your privacy. If you do not wish your data to be used in this way, you have the option not to use our website.
Providing you with a more personal experience
No matter what products or services you use, where and how you interact with us, we want to offer you the same quality service and customize it for you. We will personalize your experience by tailoring the layout and content of our sites based on what we know about you, your preferences and how you like to use our services. For example, we will show you features that you have used or think you would like to use, and customize search results to display content that is more relevant to you.
We also observe aggregate (non-identifiable) data showing the products and features that our customers use, and based on this information, we suggest products and features that we think you will enjoy because they are popular with others who use the same products and features as you.
Privacy Rights: Can I object?
We believe that this personalized experience enhances our website and your experience and we want to provide you with the best possible customer experience. Using your personal data in this way allows us to do so and does not impact your privacy. If you do not want your data to be used in this way, you have the option not to use our website.
Please note that certain aspects of your customer experience are provided through the use of cookies. If you have enabled cookies in your browser, we will personalise certain aspects of our site, such as remembering your location. You can control this via your browser settings.
Protection of our business interests
Most people use our products and services fairly, but if we become aware of activity or behaviour on an account that could be harmful to our business interests, we will investigate.
Privacy Rights: Can I object?
As a company, we have a legitimate interest in protecting our business interests from deliberate misuse, and we believe we do so in a manner that is proportionate to the risks we face and that has minimal impact on your privacy. If you do not want your data to be used in this way, you have the option not to use our website.
Market Research
We will occasionally invite you to provide feedback on the services you have used or to participate in customer surveys, questionnaires or focus groups. We will contact you directly online or by email. Participation in research is always voluntary, and when we use a third party, we will not provide any details (other than your contact information so that they can send you the request or invitation) unless and until we have your consent to do so.
Privacy Rights: Can I object to this practice?
It is very important for any business to know what its partners think. Because we are careful to limit the number and frequency of feedback/search requests we send to any one person, and you can always refuse to participate, there is no negative impact on your privacy and you cannot refuse to receive these occasional requests.
What we do with your consent: Marketing
Direct Marketing
We will send you offers and information only if we have your consent. In this case, we will contact you by e-mail, post, SMS or online. We never share your data with third parties. From time to time, we may work with a third party to provide you with details of a product or service that we think may be of interest to you, but when we do, the contact will come from us - we will never pass on your details to a third party without your prior consent.
Maintaining Relevance
We want to improve betting and gaming for you, so we want to be able to tell you about products, services and features that you find exciting and relevant, so we tailor the offers and information we send you to suit you. To do this, we look at what we know about you so that we can refine the offers we present to you.
Giving you control
We strongly believe that our clients prefer offers and information tailored to them and their areas of interest rather than general advertising. We therefore adapt all our marketing to the image we have built of you. We believe that this makes our marketing better, both for you and for us. However, data protection law gives you the right to refuse to allow your personal data to be used to create that image of you and to predict what might be of interest to you. You can therefore refuse at any time. As we explain above, our marketing is designed in this way for you. To opt-out of this type of personalization, you will need to opt-out of all Igamingpartners.com email services to which you subscribe, but we will continue to personalize your online experience based on the image we have already created of you. This means that you will continue to enjoy a more personalized look and feel on our websites and you will always see the following:
Targeted pop-ups informing you of products, services and offers we think you'll like
Tailor-made offers that are relevant to you, communicated through pop-ups or other website content
Targeted messages on social media platforms such as Facebook or Twitter (which you can easily control via your privacy settings on each platform) and other places on the internet that support targeted advertising.
So we think this is the best balance: It allows you to opt out of receiving marketing via offline channels (post, email and SMS) while enjoying the best online experience without having to give up the benefits. However, if you prefer not to receive personalized messages or offers online, you have the option not to use our website. Please also note the following points:
Whenever possible, we will still make recommendations on products you might enjoy. We will base our recommendations on how our customers in general use our sites and features, and not on information about you as an individual.
Marketing: Maintaining Relevance and Giving You Control - At a Glance
All our marketing is designed to be as relevant and interesting as possible for you, so if you are :
Happy to receive personalized offers and information via email, mail, SMS and online - Make sure you choose direct marketing.
Happy to see personalized offers and information when you're online, but don't want to receive them by email, post or SMS - Make sure you opt out of direct marketing.
Unhappy to see personalised offers and information online or by email, post or SMS - Make sure you turn off personalised marketing and adjust your cookie settings to avoid receiving banner ads. Remember that you can change your mind at any time by updating your preferences.
Social media advertising
If you have given your consent to marketing, we may work with social media companies such as Facebook and Twitter to provide you with information about our products and services via their platforms. If you do not wish to see these advertisements, you can easily disable personalized marketing in the privacy settings of each platform.
Even if you have withdrawn your consent to personalized marketing from us, you may occasionally see general advertisements for our products and services on social media. These will not be specifically directed to you and, again, you can control this via the privacy settings on each platform.
Online behavioural advertising
We use cookies placed by third parties to collect personal information about your browsing, which is then aggregated with data about what other people with similar interests and characteristics (in terms of age, gender, location, etc.) consult. The combined information is used to show you online advertisements based on those interests, either for our own products and services or those of a third party (this is called "online behavioral advertising").
Sharing Your Information
Companies that provide services on our behalf
We share your personal information with outside organizations that provide services on our behalf for the purposes of this policy. The main functions that are or may be performed in whole or in part by third parties are listed below:
Management and execution of marketing campaigns
Customer Service
Audits to detect unfair use of our products and services
Web hosting, online content services and data storage
Management of contests and offers
Data analysis and data cleansing
Market research and collection or analysis of customer feedback
Computer Support
Audit, legal and compliance services
We conduct audits to ensure that the companies we work with will treat your information with the same level of care and protection as we do. We and these companies are obliged to treat your information in accordance with the Data Protection Act. We are also required to put in place contractual measures to enforce these obligations.
Sending personal information outside Europe
Some of the third party companies we work with are based or have some of their activities in countries outside the European Economic Area (EEA). The European Economic Area is made up of the states that are members of the EU and certain countries that are considered to offer a data protection standard equivalent to that of Europe.
When personal information is transferred outside the EEA, we must put in place additional legal protections in addition to our usual measures and controls to ensure that it receives the same level of protection as in Europe. To do so, we use standard contractual clauses (sometimes referred to as "EU standard contractual clauses") approved by the European Commission and European privacy regulators, although there are other approved legal mechanisms that we may decide to use instead. Where necessary, we also implement any additional contractual measures required by local law in any of the countries in which we operate, except where they conflict with the EU General Data Protection Regulation.
Other circumstances in which we may share your personal data
Apart from the functions described above, we do not share your personal information with third parties, except where we are required or permitted by law. These circumstances are rare, but may require us to share information with the police, courts or other law enforcement agencies in the countries in which we operate.
When necessary to protect or defend our rights and interests, resolve disputes or enforce our agreements, we will share personal data with our regulators, outside legal counsel and debt collection and enforcement agencies, although these circumstances are also rare.
If the ownership of our business, in whole or in part, undergoes a change, reorganization or restructuring, we will transfer your personal information to the new owner or successor company so that we or they can continue to provide the services you wish to receive.
Whenever we share personal information, regardless of the circumstances, we always do so legally and with respect for your privacy.
How long do we keep your information?
We keep your personal information only as long as we have a legal reason to do so, which includes providing the services you have requested, complying with our legal and regulatory obligations, resolving disputes and honouring our agreements.
The length of time we retain different types of personal information may vary depending on the purpose for which we obtained it, the purpose for which we process it, and applicable legal requirements. When determining our retention and deletion periods, we take into account a variety of factors and requirements, including: gaming regulations, anti-money laundering rules, tax rules, payment industry requirements, complaint handling, the need to prevent or detect crime or other misuse of our services, and audit requirements.
In order to meet our various requirements and obligations, some of your personal data will need to be retained for a period of time after you cease to be a customer.
When we no longer need your personal information to meet the above requirements, we securely delete it. When we wish to retain information for analysis purposes, we first make it anonymous in accordance with the standards approved by the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, AP) so that it can no longer be linked to an individual. Please note that if you refuse to receive marketing from us, we will still need to retain your details to prevent future marketing activities.
Keeping control of your personal information: your privacy rights
We respect the fact that your personal information belongs to you, so we want to be clear about what these rights mean in practice and how you can exercise them.
The right to refuse to allow your information to be used for marketing purposes
You can opt out of direct marketing at any time. You also have the right to opt-out of having your information used to create a "profile" of you that we use for marketing purposes.
The right to have any inaccuracies in your personal information corrected
You can update your personal data at any time. Help us help you by keeping your contact information up to date and letting us know if you find any errors in the information we hold about you. If this is something you cannot correct yourself online, you should contact us at [email protected]. We will update inaccuracies promptly, and within one month if you request a more complex change. If we decide not to make the change you requested, we will explain why and add a note to your account to show that you requested the change. If you do not agree with our decision, you have the right to complain to the privacy regulator.
Your right to object
The Data Protection Act gives you the right to express an "objection" to the activities detailed in the section "Running our business effectively and efficiently" if you believe that your privacy rights outweigh the legitimate interest we have as a company. Please read this section carefully before contacting us and note that exercising your right to object generally means that you will have to stop using our services. If you do not agree with our decision in this regard, you have the right to complain to our privacy regulator.
Your right to erasure
People sometimes call this the "right to forget". Under the Data Protection Act, you have the right to request the deletion of your personal data under the following circumstances:
When the courts or our regulators have found that we are processing it illegally;
When our original purpose for collecting the data has been achieved and we have no other valid legal reason for continuing to retain it;
When you have withdrawn your consent to marketing and personalised marketing, and have asked us to delete information we have previously used for these purposes. In this case, we will delete the data from our marketing systems or make it completely anonymous. Please note, however, that we will retain your contact details to prevent further marketing;
When you have successfully exercised your "right to object" to any of the activities in the section entitled "Running our business effectively and efficiently" and have asked us to delete the information used for this purpose. As we explain in this section, exercising your right to opt out generally means not using our website, and in most cases we will need to retain your information for a period of time after your account has been closed. We will not delete information while we still have a valid legal or regulatory reason to retain it, unless we are required to do so by the courts or our regulatory bodies.
How do I exercise this right?
Please read the sections "How long do we keep your information" and "Your right to delete" carefully before contacting us. If you still wish to exercise your right, you should contact us at [email protected] and we will respond to your request within one month. If we comply with your request and delete your data, we will also inform the third parties to whom the data has been transferred, if we are able to do so, and let you know who they are. If we do not accept your request, we will explain why. If you do not agree, you have the right to complain to the privacy regulator.
The right to access the data we hold about you
If you would like a copy of the Personal Information that Igamingpartners.com holds about you, you should request it here. We will ask you to complete and return a form which is not mandatory, but which helps us to help you by providing you with the information you are looking for. Before responding to your request, we will ask you for valid identification and once we receive it, we will give you an answer within one month. If your request is complex and may take more than a month, we will let you know as soon as possible and let you know how long we expect it to take.
We will respond to requests to the extent possible, but there are situations where local or European data protection legislation requires or permits us to withhold certain information (for example, where it relates to disclosure of information about another person or commercially sensitive information) or allows us to charge a small fee. If this applies, we will explain why.
Your right to "data portability".
The right to "data portability" is intended to allow consumers to re-use some of their personal information online by making it available in a commonly used, machine-readable format. This file format can be transmitted and used by other organizations. This is a new initiative and it is not yet possible to "transfer" data directly between companies in the betting and gaming industry. However, if you wish to exercise this right, you must submit your request here, and we will provide you with the following information in the form of a CSV file:
The personal and contact details contained in your online account
Any other information you provided online (note that this does not include any details submitted on paper)
Details you have provided online in complaints or inquiries
Before responding to your request, we will ask you for valid identification and we will give you an answer within one month of receipt.
Your right to complain to the regulator
If you believe that your privacy rights have been violated or if you disagree with a decision we have made regarding your privacy rights, you have the right to complain to the privacy regulator.
Links to Third Party Sites
Our websites provide links to those of third parties. These organizations and sites will have their own privacy policies which will be different from ours. When you visit one of these sites, please check that you are satisfied with their privacy policies before providing them with any personal information.